Shipping
We offer fast and reliable shipping options to ensure your order.
Track Order
Stay updated on your order's journey from our warehouse to your door.
Returns & Refunds
Shop confidently with our clear, simple, and hassle-free returns policy.
Secure Payment
Safe, secure, and trusted payment methods for your peace of mind.
Warranty
Quality assured with our reliable limited warranty on select products.
Frequently Asked Questions
Shipping & Tracking
How long does shipping take?
How long does shipping take?
Shipping typically takes 3-5 business days after your order is processed. In total, you can expect to receive your order within 7-10 business days. Delivery times may vary depending on your location and the shipping method chosen at checkout.
Do you offer expedited shipping?
Do you offer expedited shipping?
Yes, we offer expedited shipping options at checkout. Delivery times for these services are faster, typically within 1-3 business days after processing. Additional charges may apply.
How can I track my order?
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your delivery in real time.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If your order hasn’t been processed yet, you can contact our support team to update your shipping address. Once the order is shipped, we’re unable to make changes.
What should I do if my tracking information hasn’t updated?
What should I do if my tracking information hasn’t updated?
Tracking updates may take up to 24–48 hours to appear after shipment. If your tracking status has not changed after this period, please contact our customer support team for assistance.
What if my order is delayed, lost, or arrives damaged?
What if my order is delayed, lost, or arrives damaged?
If your order is delayed, missing, or arrives damaged, please reach out to our customer support team with your order number and relevant photos (if applicable). We will investigate and assist you as quickly as possible.
Returns & Refunds
What is your returns policy?
What is your returns policy?
We offer a 30-day return policy for most products. Items must be in their original condition, unused, and with all packaging intact. Please refer to our Returns Policy page for more details on eligible products.
How do I initiate a return?
How do I initiate a return?
To start a return, contact our support team with your order number and reason for return. We’ll provide detailed instructions, including where to send your item.
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
Yes, exchanges are available for most products within 30 days of receipt. Simply let us know the item you’d like to exchange for, and we’ll guide you through the process.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Once we receive your returned item, processing typically takes 5-7 business days. Refunds will be issued to your original payment method, or the exchanged item will be shipped promptly.
Payments
What payment methods do you accept?
What payment methods do you accept?
We accept major credit and debit cards, online banking, and other secure digital payment options such as Stripe account and VNPay available at checkout.
Is my payment information secure?
Is my payment information secure?
Yes. All payments are processed through trusted, encrypted payment gateways to ensure your personal and financial information is kept safe and confidential.
When will my payment be charged?
When will my payment be charged?
Your payment will be charged immediately once your order is successfully placed and confirmed.
What should I do if my payment fails?
What should I do if my payment fails?
If your payment does not go through, please try again using a different payment method or check with your bank or payment provider. If the issue persists, contact our customer support team for assistance.
Warranties
Does Skin Trust provide a warranty for its products?
Does Skin Trust provide a warranty for its products?
Yes. Skin Trust offers a limited product warranty covering manufacturing defects and issues related to product quality under normal usage conditions.
What does the warranty cover?
What does the warranty cover?
The warranty covers defects such as damaged packaging upon delivery, product leakage, contamination, or manufacturing faults. It does not cover issues caused by improper storage, misuse, or allergic reactions due to individual skin sensitivity.
What if there is a problem with my order?
What if there is a problem with my order?
If there is an issue with your order, please contact our customer service team as soon as possible. You can reach us via email, phone, or through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly.
How long is the warranty period?
How long is the warranty period?
Our warranty is valid for 7 days from the date of receipt. Customers are encouraged to inspect the product immediately upon delivery to ensure it is in good condition.
Will I receive a replacement or refund?
Will I receive a replacement or refund?
If your claim is approved, Skin Trust will offer either a replacement product or a refund, depending on product availability and the nature of the issue.